Cancellation & Refund Policy

Notice Period

• More than 14 days before check-in:
  Cancellations made more than 14 days prior to the check-in date are eligible for a refund of any prepaid balance, minus a 15% cancellation fee based on the total booking amount.

• Between 14 and 7 days before check-in:
  Cancellations made within this window will result in a 50% forfeiture of the total booking amount.

• Within 7 days of check-in:
  Cancellations made within 7 days of the check-in date will result in 100% forfeiture of the total booking amount. No refund will be issued under any circumstances.

• No-shows:
  Treated as cancellations within 7 days and are non-refundable.

Refunds

• Processing Time:
  Where applicable, refunds will be processed within 21 business days from the date written cancellation notice is received.

• Method of Refund:
  Refunds will only be issued via the original payment method used for the booking.

• Applicable Deductions:
  All refunds are subject to cancellation fees as outlined above.

Force Majeure

In the event of circumstances beyond the control of Funky Dodo Limited — including but not limited to natural disasters, pandemics, government restrictions, or civil unrest:

• The standard cancellation policy will remain in effect.

• At its sole discretion, Funky Dodo Limited may offer a credit or a rescheduled booking.

• Cash refunds are not guaranteed for force majeure events.

Cancellation by Funky Dodo Limited

In the rare event that Funky Dodo Limited must cancel a confirmed booking:

• Guests will receive either:
  a) A full refund of all amounts paid, or
  b) An offer for an alternative property of equal or higher value (subject to Guest acceptance).

• Liability Limitation:
  Funky Dodo Limited’s liability is strictly limited to the amount paid by the Guest for the reservation. No additional compensation or damages will be payable.